Privacy Policy

Mandatory information within the framework of the European General Data Protection Regulation (GDPR)
Version: October 2019

I. Object

NeoTwin” (NeoTwin GmbH, Ridlerstraße 35A, 80339 Munich, Germany; data controller under GDPR) takes the protection of personal data seriously. Therefore, NeoTwin processes personal data independently in accordance with the requirements of applicable legislation, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data in the context of the free movement of such data (“GDPR”).

“Personal data” means any information relating to an identified or identifiable natural person, such as name, address, email address and IP address.

The aim of this statement is to inform the visitor (hereinafter also referred to as “you” or “your”) about the purpose and scope of the processing of personal data on the following “website”:

II. General processing

NeoTwin processes personal data on its website with your consent (use of cookies for analysis and advertising purposes; see below for unsubscribing; contact via the form or by e-mail) and to fulfil contractual obligations.

As a rule, your data will not be passed on to third parties (order processors) unless we are legally obliged to do so, a transfer is necessary to fulfil our contractual obligations or you have expressly consented to a prior transfer of your data.

If you use our website for information purposes only, i.e. if you do not register or otherwise submit any information, we only collect personal data sent by your browser. When you visit our website, we collect the data listed below, which is required by us for technical reasons to display the website and to ensure its stability and security: IP address and IP location, date and time of the request, time zone difference from Greenwich Mean Time (GMT), content of the request (specific page), access status/HTTP status code, amount of data transferred, website from which the request came, operating system and its interface, language and version of the browser software, number, duration and time of visits, search engines used and keywords, browser type, screen size and operating system.

We also add links on our website to other websites; this is for information purposes only. These websites are not under our control and are therefore not covered by the terms of this privacy policy. When you access a link, it is possible for the operator of these websites to collect data about you and process it in accordance with their privacy policy, which may differ from our version.

When using the website, cookies are also stored on the visitor’s access device. Cookies are small files that allow specific information about the access device (PC, smartphone, etc.) to be stored on the device. They are used on the one hand to make websites more user-friendly and to help the user (e.g. storage of access data) and on the other hand to collect and evaluate statistical data on the use of the website in order to improve the services offered. Users can influence the use of cookies. Most browsers have an option with which the storage of cookies can be restricted or prevented altogether. However, it should be noted that the use and in particular the user-friendliness is limited without cookies.

Transient cookies:
Transient cookies are automatically deleted when you close your browser. These mainly include session cookies. They store a so-called session ID, which can assign various requests from your browser to the common session. In this way, your computer can be recognised when you return to our website. These session cookies are deleted when you log out or close the browser. Session cookies must also be approved in order to use the shopping cart and checkout in the online shop. If a customer does not usually wish or is unable to accept cookies, it is also possible to place an order by email, telephone or fax.

Persistent cookies:
Persistent cookies are automatically deleted after a certain period of time, which may vary depending on the cookie. However, you can delete the cookies yourself at any time in your browser settings. They help to improve the user experience (display of location-adapted content) and can be used to analyse websites (see “Google Analytics”). Integrated plugins (see below) also use cookies to provide their services.

Third-party applications:

Google Analytics

Google LLC 1600 Amphitheatre Parkway Mountain View, CA 94043 USA (“Google”).

This website uses Google Analytics, a web analytics service provided by Google, Inc (“Google”). Google Analytics uses so-called cookies, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. If IP anonymisation is activated on this website (_gat._anonymizeIp), the Google IP address will be shortened in advance within the EU member states or in other contracting states of the Agreement on the European Economic Area. The full IP address is only transmitted to a Google server in the USA and shortened there in exceptional cases. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage. The IP address transmitted by the browser as part of Google Analytics will not be merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. The collection of information generated by the cookie about your use of the website (including your IP address) in Google and the processing of this data by Google can also be prevented by installing a browser plugin.

Google offers a deactivation add-on for the most common browsers that provides more control over what data is entered by Google on the websites accessed. The add-on informs the JavaScript (ga.js) of Google Analytics that no information is sent to Google Analytics when the website is visited. However, the Google Analytics browser deactivation add-on does not prevent information from being sent to NeoTwin or other web analytics services that may be used.

The following Google cookies are placed on our website:
“_ga” This cookie is used by Google Analytics to distinguish between website visitors and to track website visits and the duration of website visits after 2 years;
“_gat” This Google Analytics cookie is used to monitor and limit the request rate of the servers, expiry date 10 minutes;
“_gid” This cookie is used to distinguish between users, expiry 24 hours.
“_gali” This cookie is used by Enhanced Link Attribution of Google Analytics to improve the accuracy of users’ in-page analytics reporting by automatically distinguishing between multiple links to the same URL on a single page.

By visiting our website, Google receives information that you have accessed the relevant sub-page of our website and the personal data mentioned under 2. This happens regardless of whether you are logged into a Google account or not. If you are logged into Google, your data will be directly assigned to your account. If you do not wish this, you must log out of Google before using this service. Google will use your data for the purposes of advertising, market research and to tailor the website to your needs. You have the right to object to this use of your data and must contact Google directly in this regard.

We would also like to point out that Google also processes your data in the USA and is subject to the EU-US Privacy Shield. You can find this at .

Withdrawal of consent:
Browser add-on to deactivate Google Analytics:

Cookies from Google Analytics can also be managed via our general cookie settings.

Information on the purpose and scope of data collection can be found in Google’s privacy policy at: .

III. Rights of the persons concerned and contact persons

NeoTwin points out that the user has rights under the GDPR in connection with the processing of his personal data, such as a right of access, data transfer, objection and deletion. To exercise these rights and to clarify other issues related to the processing of personal data with NeoTwin, please contact them at: NeoTwin GmbH, Subject: Data protection request, NeoTwin GmbH, Ridlerstraße 35A, 80339 Munich, Germany.

Alternatively, please direct your questions on the subject of data protection to:

In addition, users have a right of appeal to the data protection authority of the Federal Republic of Germany on data protection issues:

IV. Adaptation of the privacy policy

NeoTwin regularly maintains its website. This may also include the adjustment of the instruction. No separate reference is made to this adjustment. It is therefore recommended that you call up this statement regularly.